Technology Support
It is the goal of ºÚÁÏ³Ô¹Ï Technology Support to provide the university with timely, on-site service at rates much lower than an off-campus alternative.ÌýÌýAs a division within Information Technology, we work closely with other IT staff to offer a wide variety of services including hardware/software service, support and upgrades.ÌýÌýWe support many platforms of desktops, servers and printers.ÌýÌýWe specialize in Dell, Macintosh and HP support.ÌýÌýWe also offer support for bulb replacement of ceiling mounted projectors, as well as support for most types of typewriters.
Service Agreements
ºÚÁÏ³Ô¹Ï Technology Support no longer offers service agreements.ÌýÌýMost of the computers purchased by the university carry a 3-year warranty, unless otherwise specified.ÌýÌýWhen systems go out of warranty and service is required, replacement parts and labor charges are assessed to the department requiring service.ÌýÌýLabor charges are only placed on services requiring hardware support.ÌýÌýThere is no fee for software support.
Requesting Service
If you are in need of service for your computer, printer, etc., please contact the IT Help Desk at 3333, or you may place the call directly by visiting the help desk site atÌý.ÌýÌýThe Help Desk personnel will be happy to take your call and forward it to the appropriate department within Information Technology.
Hardware Purchases
If you need to acquire new computers for your office, grant project, or other group, please contact Information Technology for assistance with specification and sizing needs. We will help fit those to a quote request through Dell or Apple. As a note with MS Windows solutions, we are not supporting Windows 8 environments at this time. There are still programs that we use at ºÚÁÏ³Ô¹Ï that are not compatible with Windows 8. If you acquire a computer from a retailer, it will likely come with Windows 8 and if you intend to use it at ºÚÁϳԹÏ, we will offer to downgrade it to Windows 7 at no additional expense; but we can not at this time properly support the Windows 8 solution.
Troubleshooting & Repair
All peripheral equipment not specifically mentioned on a maintenance contract is serviced
on a time and materials basis. This category of equipment includes, but is not limited
to printers, scanners and external hard drives.ÌýUse the Helpdesk Call Center (ext.
3333) to schedule a repair visit for your peripheral equipment.
Ìý
Office of
Information Technology
University Library
Room 302, ºÚÁϳԹÏ
Monroe, LA 71209
Business Hours
Monday-Thursday
7:30 a.m. to 5:00 p.m.
Friday
7:30 a.m. to 11:30 a.m.
Main Office
PH (318) 342-5015
FX (318) 342-5018
HelpDesk
(318) 342-3333
on-campus ext. 3333